Customer Support Executive
Customer Support Executive at Zepto (Bengaluru). 2 Yrs experience, Not disclosed. We are looking for customer-focused and enthusiastic individuals to…
- Company
- Zepto
- Location
- Bengaluru
- Work mode
- On-site
- Job type
- Full-time
- Experience
- 2 Yrs
- Salary
- Not disclosed
- Posted
- 2026-10-24
Job description
We are looking for customer-focused and enthusiastic individuals to join our Customer
Responsibilities
- Handle customer queries through inbound calls, live chat, email, and other support channels, depending on the assigned process. Resolve customer concerns related to order status, delayed deliveries, cancellations, payment failures, refunds, and missing or damaged items. Coordinate with delivery partners, store operations teams, and relevant internal departments to resolve customer issues. Provide accurate information regarding orders, products, payments, and company policies. Process eligible refunds, replacements, and cancellations according to company policies. Maintain accurate records of customer interactions and resolutions in CRM or support systems. Meet customer satisfaction (CSAT), quality, productivity, and response-time targets. Escalate complex or unresolved issues to the appropriate team. Follow company policies, standard operating procedures (SOPs), and service-level agreements (SLAs). Deliver a positive customer experience through professional communication, empathy, and timely resolution.
Key skills
customer service, BPO, or e-commerce support, weekends
About Zepto
Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life’s real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in minutes*
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