Customer Service Specialist
Customer Service Specialist at Cognizant (Bengaluru). Fresher experience, Not disclosed. Cognizant is looking for customer-focused and motivated…
- Company
- Cognizant
- Location
- Bengaluru
- Work mode
- On-site
- Job type
- Full-time
- Experience
- Fresher
- Salary
- Not disclosed
- Posted
- 2026-10-22
- Industry
- information technology and services
Job description
Cognizant is looking for customer-focused and motivated individuals to join as Customer Support Associates (CSA). The selected candidates will handle customer queries, resolve complaints, provide accurate information, and ensure a positive customer
Responsibilities
- Handle customer inquiries through calls depending on the assigned process. Understand customer concerns and provide appropriate solutions within the defined turnaround time. Maintain professional communication and ensure customer satisfaction. Record customer interactions and update details in the CRM or relevant systems. Follow standard operating procedures, quality guidelines, and company policies. Escalate complex customer issues to the appropriate team when necessary. Meet performance targets related to productivity, quality, and customer satisfaction. Maintain the confidentiality and security of customer information. Coordinate with internal teams to ensure timely resolution of customer issues.
Key skills
Microsoft Office, Typing, Basic Computer Skills
About Cognizant
Cognizant (cts) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.
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