Customer Service Executive
Customer Service Executive at Tata Communications (Mumbai). 1 Yr experience, Not disclosed. The role is responsible for Service Assurance for the…
- Company
- Tata Communications
- Location
- Mumbai
- Work mode
- On-site
- Job type
- Full-time
- Experience
- 1 Yr
- Salary
- Not disclosed
- Posted
- 2026-10-28
- Industry
- Telecommunications
Job description
The role is responsible for Service Assurance for the Submarine cable System NOC with 24X7 Operation and Work from Office only. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Highly responsible and critical role requiring good English Language verbal & written skills for sending updates to Tata Communications Management.
Responsibilities
- Service assurance with Maintaining, administering, upgrading, and troubleshooting network tools and equipment2.Assisting with and implementing delivery BW as required for new and existing customer and support full cycle Service Assurance.3.Ensure SLA are achieved and work proactively to maintain the same with reading 24 hrs mail before taking shift handover, build network and customer requirements understanding.4.Maintain security compliance for the One drive networks, Servers, applications, and operating systems provided. Any data changes done impacting customer communication traffic will be taken seriously. Memo are issues as per the applicable policy.5.Prepare daily and weekly reports with 100% accuracy. Need to have strict timeline 0f 15-25 minutes for each activity and maintain the performance accordingly. 6.Complete all mandatory and Goals identified with excellent performance to have good performance record.7.Timely upgradation of all the internal updates, Customer tickets, troubleshooting in 2-4 hrs time and stop escalations. Escalation to provider on timely basis. Performance and progress is measured in time by systems and customers and no customer escalation due to manual miss and errors. Maintain high standard as per the internal processes and guidelines.
Key skills
Graduate with 0-4 years of experience
About Tata Communications
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
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