Associate Technical Support Engineer
Associate Technical Support Engineer at Salesforce (Hyderabad). 1 Yr experience, Not disclosed. Salesforce is looking for an Associate Technical Support…
- Company
- Salesforce
- Location
- Hyderabad
- Work mode
- On-site
- Job type
- Full-time
- Experience
- 1 Yr
- Salary
- Not disclosed
- Posted
- 2026-10-28
- Industry
- Computer Software
Job description
Salesforce is looking for an Associate Technical Support Engineer to join our Global Voice Support team within Cloud Success. You’ll be the frontline for troubleshooting, feature guidance, and best-practice advice for Salesforce customers around the world. Our environment is fast-paced, client-obsessed, and runs 24/7/365 — so we need someone who stays composed under pressure, brings professionalism to every interaction, and is genuinely energized by helping customers succeed. We’re already building an AI-forward support organization. You’ll be expected to bring an automation mindset to the role — using AI tools to resolve issues faster, reduce repetitive manual work, and surface insights that help the whole team work smarter, not just harder.
Responsibilities
- Deliver exceptional frontline technical support via phone, email or chat to Salesforce clients globally Advise on best practices across user management, data management, reporting, and dashboards Identify when a case needs escalation to Professional Services or the Account Executive team Track and maintain all client communications and case documentation in Salesforce Follow established support processes while proactively suggesting improvements — especially where AI or automation could reduce resolution time or repetitive effort Work flexibly across any shift in our 24/7 support model — shift assignments may change based on business needs, and willingness to rotate is essential
Key skills
Bachelor’s degree in Computer Science, both written and verbal Action-oriented, with strong organizational, analytical, self-motivated, and able to work independently
About Salesforce
Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
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