Associate Support Engineer
Associate Support Engineer at Wolters Kluwer (Chennai). 2 Yrs experience, Not disclosed. We are looking for an Associate IT Support Engineer to join our…
- Company
- Wolters Kluwer
- Location
- Chennai
- Work mode
- On-site
- Job type
- Full-time
- Experience
- 2 Yrs
- Salary
- Not disclosed
- Posted
- 2026-11-05
- Industry
- Publishing
Job description
We are looking for an Associate IT Support Engineer to join our 24×7 monitoring and production-support team. The role involves monitoring applications, infrastructure, cloud resources, and containerized services; investigating alerts using metrics, logs, and traces; and supporting incident response to maintain service availability and performance.
Responsibilities
- Continuously monitor applications, infrastructure, cloud resources, and services using available observability tools and existing dashboards. Review alerts, events, logs, metrics, and traces using OpenSearch, Grafana, and applicable APM and infrastructure-monitoring platforms. Identify application errors, service unavailability, performance degradation, infrastructure failures, and unusual system behaviour. Perform initial investigation and troubleshooting using monitoring data, logs, dashboards, and standard operating procedures. Monitor Kubernetes clusters, nodes, pods, containers, deployments, and services. Use basic SQL queries to retrieve and validate data during application or database-related incident investigations. Acknowledge, prioritize, and respond to alerts according to severity, business impact, and established response procedures. Create and update ServiceNow incident tickets with accurate technical details, observations, troubleshooting actions, and supporting evidence. Escalate unresolved or critical incidents to the appropriate support teams and coordinate follow-up activities. Maintain clear shift handovers covering active incidents, outstanding alerts, actions taken, and pending follow-ups. Apply AI tools to explore problems and develop simple scripts, utilities, documentation, or proofs of concept that improve monitoring and support activities, in accordance with company policies.
Key skills
Grafana, OpenSearch, APM tools (Dynatrace, New Relic, Datadog, Azure Application Insights), SolarWinds, AWS, Microsoft Azure, Kubernetes, SQL, Linux, ServiceNow
About Wolters Kluwer
Wolters Kluwer (AEX: WKL) is a leading global provider of information, software, and services for professionals. We serve customers in more than 180 countries, operating through four divisions: Health; Tax & Accounting; Governance, Risk & Compliance; and Legal & Regulatory. The Company is committed to helping professionals improve the way they do business and solve complex problems with confidence in an ever-changing world.
Get your resume ready for this role with our free resume builder or one of our ATS resume templates.
Similar jobs
- Sales Manager – Premium Banking — Deutsche Bank, Chennai
- Manager - AVEVA UOC — Schneider Electric, Chennai
- Team Leader — Standard Chartered Bank, Chennai
- Business Analyst II — RX Global, Chennai
- Sr Product Mgr I — RX Global, Chennai
- Junior Financial Analyst — Flex, Chennai
- Director & Portfolio Counsellor — Standard Chartered Bank, Chennai
- Senior Manager, WRB Risk Reporting & MI — Standard Chartered Bank, Chennai